Active tenantsT
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Loading tenant state
CRM Scene administration
Smart Triage control plane
Manage tenant readiness, AI routing, Zendesk safeguards, and monthly usage.
Monthly AI usageU
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Loading usage
Capacity remainingR
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Across all tenant limits
Zendesk writesZ
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Tenants currently enabled
AI runtime
What runs first and how failures fall back.
OpenAI keys and Zendesk tokens stay in Cloudflare secrets. This interface reports readiness only and never reads or exposes their values.
Tenant readiness
Usage, provider coverage, and write safeguards at a glance.
| Tenant | Usage | Lead AI | Zendesk | Writes |
|---|
Tenants
Select a tenant to manage protected settings.
No tenant selected
Choose a tenant to inspect
Usage, AI setup, Zendesk readiness, protected field mappings, and write controls will appear here.
Tenant workspace
Smart Triage
Loading your tenant configuration.
Used this monthU
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Loading limit
RemainingR
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Loading utilization
ConfirmedC
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Human review this month
Verified writesZ
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Live read-back successes
Monthly usage
One unit is recorded for each persisted classification.
AI routing
Your configured provider order and live fallback coverage.
Zendesk readiness
Technical controls required before CRM Scene can enable writes.
What Smart Triage enriches
Every classification produces these four outputs. See what each value means and exactly where it is written in Zendesk.
Generated prompt
Includes tenant instructions, taxonomy, confidence rules, and redacted ticket context.
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Recent classifications
Friendly labels are shown while machine values remain available in the configured taxonomy.